Terms & Conditions

1. About Us

This website is operated by William A. McNeil & Co Pty Ltd (ABN 54 005 062 475), trading as TrailMaster.

By accessing or using this website and placing an order, you agree to be bound by these Terms & Conditions and our associated policies, including our Privacy Policy and Delivery & Returns Policy.

 

2. Quality Commitment

At William A. McNeil & Co Pty Ltd, we are proud to supply quality home and outdoor products. With decades of experience in sourcing and supplying consumer goods, we are committed to delivering reliable products designed to meet customer expectations.

We work with carefully selected suppliers who implement strict quality control procedures. Where applicable, products undergo testing to meet relevant performance and safety standards.

 

3. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use and protect your personal information in accordance with the Privacy Act 1988 (Cth).

 

4. Electronic Communications

When you visit our website or communicate with us electronically, you consent to receive communications from us electronically.

We may communicate with you via email or by posting notices on this website. You agree that all agreements, notices and disclosures provided electronically satisfy any legal requirement that such communications be in writing.

 

5. Your Account

If you create an account on this website, you are responsible for maintaining the confidentiality of your account details and password.

You agree to accept responsibility for all activities that occur under your account.

We reserve the right to refuse service, terminate accounts or remove content at our discretion.

If you are under 18 years of age, you may only use this website with the involvement of a parent or guardian.

 

6. Placing Orders

When you place an order, you will receive an email confirming receipt of your order.

Acceptance of your order occurs when we dispatch the product to you.

We reserve the right to cancel any order at any time. If we cancel your order, we will notify you and provide a refund using the original payment method.

Products purchased through this website are for personal use only and are not authorised for resale. For wholesale enquiries, please contact us directly.

 

7. Prices & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We accept payment via approved payment methods displayed at checkout.

Orders placed on weekends or public holidays will be processed on the next business day.

We reserve the right to update pricing and product information at any time without notice.

 

8. Delivery & Returns

Please refer to our Delivery & Returns Policy for detailed information regarding shipping, returns and exchanges.

 

9. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product descriptions and software, is the property of William A. McNeil & Co Pty Ltd or its licensors.

You may not reproduce, copy, modify, distribute or use any content from this website without prior written permission.

TrailMaster and associated branding are trademarks of William A. McNeil & Co Pty Ltd.

 

10. Links to Third-Party Websites

This website may contain links to third-party websites.

We do not endorse or control these external sites and are not responsible for their content, policies or practices.

 

11. Limitation of Liability

To the extent permitted by law, William A. McNeil & Co Pty Ltd excludes all warranties, conditions and liabilities not expressly stated in these Terms & Conditions.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees under the Australian Consumer Law.

To the extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from use of this website or products purchased through it.

 

12. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

13. Changes to These Terms

We may update these Terms & Conditions at any time without prior notice.

Updated terms will be published on this website and take effect immediately upon publication.

 

14. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria.

 

Last updated: 16 February 2026